Using Social Media Listening to Identify Likely Customers

30 Jul

As social marketers, we’ lso are always looking for new approaches to recognize and reach likely buyers. Which usually social networks do our likely customers use most? What kind of messaging plus CTAs will resonate with them?   What do they care about, and how perform your brand’ s offerings squeeze into that equation? Here’ s just how using a  social media listening solution   can help.

1 . Determine Where the Bulk of the Conversation Is occurring

You can use listening to recognize the social networks with the highest amount of conversation around topics relevant to your own brand. Which social networking has the highest volume of conversation with this particular brand?

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Let’ s say that We own a lipstick brand known as “ Lucy’ s Amazing Lip stick. ” I don’ t wish to know  only  the particular conversation on social that describes my brand specifically– this gives us a limited view of the social media discussion about lipstick.

I wish to widen my lens, and determine what the lipstick conversation looks like close to people not directly tagging me or even talking about my brand. This means We are looking at the conversation data about terms like “ lipstick, ” “ smudge-free lipstick, ” plus “ gloss, ” as well as the brand name and my competitors’ brands.

Armed with this information, I can identify the social networks exactly where my buyer— the person most thinking about my topic— is spending probably the most time.

2 .   Identify Where Conversation Growth Is occurring

You don’ to just want to know where the bulk of related conversation is occurring. You also want to know in which the biggest conversation growth is occurring. Within the section above, Twitter is where probably the most conversation is occurring (sorry, I couldn’ t resist), but Instagram is definitely seeing the biggest conversation growth.

This is important information to consider while you put together your   targeting strategy  and figure out where to invest your finite sources.

3.   Determine What Drives the Conversation

You know how much conversation is occurring, and where it’ s happening… but what exactly is driving this discussion?

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Which usually terms, hashtags, and events are usually generating the most response? Don’ big t avert your eyes. You’ lmost all want to pay attention to the favorable conversations plus engagement-drivers around your brand and market…

… and also the not-so-favorable ones.

This can show you how to adjust your technique and give you unique market research regarding your likely buyer. This is details you can use to better target social advertisements, put together a stronger awareness-building technique, and even engage more effectively on an one-to-one basis.

4. Recognize Geographic Locations

You now know what the conversation is about particularly, but do you know where it is originating from? Where do your likely purchasers live?

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Are you able to plan personalized experiences, events, plus campaigns in these areas to reach probably buyers and turn them into real buyers?

5. Determine Who’ s Driving the Discussion

Which social customers are driving the most conversation about your brand and relevant key phrases? These folks are  influencers   in your space.

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Contact them plus form relationships with them. These people have got built their followings from scratch— and their followers are your own likely buyers. Influencers are one more path towards your buyer.

6. Identify Your Discussion Types 

Now that you’ve got a good handle on the conversation close to your brand and relevant subjects, how can you a) identify your typical conversation types and b) inspire your likely buyers in these discussions to buy or buy more?

For instance, let’ s state you have five main conversation sorts within which most relevant conversations drop:

  • Satisfied with your service:   The particular social user is happy with their particular experience on your website, in your shop, or at your event, and desires the world to know.
  • Pleased with your product:   The social user is joyful about your product, and desires the world to know.
  • Displeased with your service:   The social user is  unhappy   with their encounter on your website, in your store, or even at your event, and wants the entire world to know.
  • Low with your product:   The particular social user is  disappointed   about your item, and wants the world to know.
  • Seeking advice regarding your service or product:   The particular social user is looking for advice plus insight about your service/product.

If they are your five categories, you’ lmost all want to come up with subcategories.   For instance, which specific services perform social users commonly claim to end up being pleased with? Displeased with? Which particular products do social users frequently claim to be pleased and low with? And, perhaps most important pertaining to targeting that likely buyer, which usually subjects are social users searching for advice and insight about within your category— and not necessarily directly associated with your brand?

Once you’ ve come up with your own subcategories, it’ s time to make a plan.   Which strategies are you going to create for each of these common discussion types, to turn likely buyers straight into straight-up buyers?

7. Identify Your Buyer Gentes on Social 

Then begin marketing to them appropriately. More on that process  here.  

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