The best Social Media for Museums Guide

25 Jul

A challenge for every organization that expands a year older is how to remain relevant with the technology of today. Museums are a hotbed of content simply by definition. Social media for museums allows you to digitize all of that for online intake and visitor interaction. This will a person at the top of followers’ minds.

The Wide Museum often shares photos off their exhibits with the accompanying information. It provides followers insight on the exhibit, excites potential visitors and reengages anyone who has already seen it.

In addition to finding new members, there are several people who visit museums while on holiday. Targeting people who plan for their journeys and are more likely to post about it is a great strategy.

types of milestones consumers talk about on social media

The Q4 2017 Sprout Social Catalog found that customers share and include brands in their stocks most often during holidays and travel/vacation. On vacation, 60% would share about this while 43% would include the brand name. That’ s a large percentage of people who would certainly mention your museum if they check out during a vacation.

When it comes to planning, Pinterest’ s own research found that 40+ million people in the US are on Pinterest every month for travel ideas. Moreover, 49% who spend $1000 or even more on travel are on Pinterest. Also just optimizing your website for Pinterest can go a long way.

We’ ve divided this guide up directly into three parts. You can skip forward if you’ re looking a lot more for strategies and inspiration.

Part One: The Basics

This wouldn’ t be considered a worthwhile guide if we didn’ big t take you through the basics 1st. Whether you’ re starting from scuff on a new social network or overtaking from someone else, it never damages to audit your pages.

Profile Details

All the details matter in social media, specially when people are quickly perusing instead of systematically reading. If you can make information the hours easier to access, then you won’ t risk losing potential guests. Why make them click through your site when you could easily display this in your social media profile where they will already are?


Facebook allows a lot of area for customization on their Pages. We’ re not going to go into every detail the fact that network allows you to do, so we motivate you to explore your Settings.

However , in your About area, you should list all the necessary info that a potential visitor would want to understand:

  • Relevant groups: there are several different types of museums that you can fixed as a category
  • Deal with
  • Price
  • Phone number
  • Other interpersonal accounts
  • Mission declaration
  • Milestones

If you have a special exhibition that’ s happening, pin a blog post about it to the top of your user profile. Events are a common occurrence in museums. Create event pages on their behalf and encourage your Fans to become notified when new ones pop-up.

In addition , here are some functions you may have missed:

  • Add information about your Wi-Fi system
  • Turn your reaction hours on. Do you use Messenger a lot? Put up an automated aside message during your closed hours.
  • Turn your reviews upon or add a TripAdvisor tab
  • Verify your Page therefore it shows up higher in search results
  • Add a Shop so you can hyperlink your online gift store to Fb
New York Transit Museum Facebook

The newest York Transit Museum added a lot of details to their user profile. They’ ve added a Contribute call-to-action button, gave their hrs and turned on reviews. If you click on further into their About tab, these people let you know they have street parking offered and provide a few public transit choices.


On Instagram, you should switch your to a business profile. This gives a person access to features like buttons regarding directions. In your Instagram bio , where you can provide a snippet about yourself, you’ lmost all be able to link hashtags and some other accounts. This is especially helpful in case you have a brand that has multiple Instagram balances. The final advantage of switching to a company account is that you can access analytics and advertise within the network.

Museum associated with Fine Arts in Houston switched their Instagram accounts to a business profile. In doing this, they were able to add more details regarding their museum, like giving an unknown number, email and directions. Additionally , these people added their brand hashtags to their bio so all of their followers understand which ones to use.


On Twitter, your own bio space is similarly compacted like on Instagram. It may take some time to get the right combination of words you could fit hours into it. Alternatively, you may use your cover photo to include a few necessary admission information.

Twitter offers a few more choices in terms of branding. You can choose a brand name color, change your cover photo and maintain a Tweet pinned to the best. Keep in mind that Twitter offers a night setting, so your profile photo should look great against both white and a darkish gray background.

reading museum tweets profile
The particular Reading Museum squeezes in information regarding both their admission prices plus their opening hours in the resource section.


When starting out on Pinterest, you should switch your profile to a business profile. This allows you to gain access to analytics and set up advertising. Your own profile gives you some space in order to enter a website, location, some textual content for your biography and how you want your own profile cover to look.

For your Boards, you’ ll make the names relevant to your brand and simple for search results. There’ s extra space in the Boards’ description to include more keywords.

corning museum cup pinterest profile
The particular Corning Museum of Glass linked their website to their Pinterest profile. On their profile, you see appropriate glass Boards, and on the Activity tabs, you see what people have Pinned off their website.

Audit Your own Strategy

Set aside a couple of hours to focus on taking an unbiased take a look at how your networks have carried out. A social media marketing audit (template included in this post) gives you the opportunity to examine many methods from your current demographics to your most-shared content material.

top engaged posts

If you’ lso are reevaluating your strategy, an review is where you should begin the process.

Part Two: Strategy

Your museum’ s social media group is part of your marketing group. This means that your social media manager must be dialed into what’ s taking place in your events department, your research section and your special exhibitions. Depending on exactly how your strategy is designed, you may find that the museum will use social media as a megaphone to all of the activities that are taking place.

Core Demographics Template

To have an idea means get started on designing a strategy, check out the handy submit and checklist .

Set Up Your Goals

What are you hoping to accomplish along with each network? If you’ lso are using social media primarily as an academic tool, then your posts will be focused around your pieces with some scattering of promotions.

Each network can have its own goals. The media-heavy platform like Instagram might benefit from more educational posts while a quick platform like Twitter might be better for sassy meme recommendations. Understand the limits of each network, as well. Facebook and Twitter are great for hyperlinks while in Instagram, you can only hyperlink in an Instagram Story.

To begin with, here are some common goals that will museums may want from social media:

  • Increase brand name awareness : You want as many individuals to know about you as possible
  • Increase admission and regular membership sales : More people need to find out what membership benefits are so you want to capture those who vacation in your area
  • Educate : Museums are first and foremost places to understand. That means there’ s an endless flow of content to post about.
  • Promote other features : Do you offer event space? Considering hosting an artist talk or even collaborating with a community business? All of the neat projects that your organization performs can be posted onto social media.

Create an Internal Conversation Strategy

The bigger your own museum is, the more you’ lmost all need a robust internal communication technique. How will your social media team obtain information about what’ s happening throughout the museum? Chances are that the team can be small and it won’ t perform them any good if every worker suddenly sends them the coolest point happening in their day.

Instead, create channels of conversation. What are the top three things occurring in every department each week and can these types of be delivered by one person? The particular communication method can be as simple being an email or in-person meeting or even as robust as a form.

One way you can make this easy for employees to tell their own tales about the museum is through Sprout’ s Bambu platform. Bambu areas pre-approved stories that employees may then share on their social accounts using their own unique spin. This means your articles will reach more audiences via employees’ networks, and you’ lmost all be empowering them to relate these types of stories to their own experiences functioning at the museum.

Bambu by Develop enables employee advocacy

The side advantage of having a great internal communication plan is that you’ re able to reveal important social posts with the group. Employee advocacy will only amplify the information that you post. In one study conducted simply by Bambu , 79. 8% associated with employees wanted to be updated upon company news. Why? Knowing what’ s happening in the company may help them be better at their work opportunities and helps them tell other people outside the company about good news.

percentage quiche chart - employee advocacy

Write Social Media Recommendations

Do you have a large, online audience online? It may be time for you to develop and publish a set of community suggestions. Having this available will help information how you moderate posts and feedback. Community guidelines usually outline whatever you don’ t tolerate and what could be grounds for being blocked or documented.

Take a page through the Guggenheim Museum. Their social media suggestions are linked to through all of their social pages.

Set Up or Link Related Brand names

Your Events group may find it necessary and fascinating to start their own social media accounts. Just before this happens, ensure that everyone has an understanding from the museum’ s brand guidelines plus voice. Each department or accounts may take on a different tone however the overall feel of the accounts ought to remain similar.

If at all possible, utilize your bio’ s area to link to other associated balances. Or at the very least, include the parent accounts in the associated accounts’ bios. This ensures some continuity between balances and lessens the confusion meant for followers.

Sue the T-Rex during a call Museum operates their own account along with 41. 3k followers. They’ lso are sarcastic, entertaining and interact usually with their followers. Given that Sue is a draw for Field Museum website visitors, it makes sense for it to have a separate accounts and unique personality.

Find Your Voice

The way you write identifies you to your own followers and fans. On social media marketing, museums have a chance to be more enjoyable than you may be allowed on an designer label. Creating and documenting your brand tone of voice help you determine what you are able to and can’ t post. Every single organization has its own lexicon plus writing it all down lets you remain consistent from print to internet.

The Philbrook Art gallery uses Twitter to showcase their particular museum’ s current highlights as well as breathe a little entertainment into their schedule. They’ re not afraid in order to poke fun at themselves or even participate whatever is ridiculous upon Twitter that day.

Establish Photo Guidelines

Along with your brand voice, you’ lmost all need to give thought to how you want to existing your images. Will they be ultra-minimalistic or will they be more informal, behind-the-scenes shots? Are there images a person don’ t want to show?

To start you off, you are able to think about the below:

  • What colors (if any) do you wish to highlight?
  • What will the subjects be? Are they all art?
  • What angles is going to be best? Will every pottery item be taken with a white background with eye level?
  • With regard to Instagram, will how your main grid look matter to you?
  • If people will be included, can they be cropped closely across the face? Do they need to look directly at the camera?
  • Exactly what filters or tones do you want to make use of?

The Center Pompidou uses the particular 3-column Instagram grid format in the distinctive way. Doing this helps all of them create a theme within three articles and encourages their followers to check on their profile page on a consistent schedule.

Centre Pompidou Instagram

Unify Your Marketing and advertising

Your social media content material doesn’ t need to live in its very own bubble. Where ever possible, make sure individuals know that you’ re on social networking. This can mean a variety of things. To begin, your website should at the very least have your own social media handles in the footer or even header.

If you’ d like to go a step more, you can embed your Instagram avenues and optimize your website for Pinterest. When you have blog posts or news products on your site, ensure that your images are usually optimized for the networks that you’ re on and have descriptive excerpts.

At exhibits, specifically special showings, create and screen branded hashtags. If you encourage utilization of these hashtags while visitors are usually walking around, track them to engage with all of them. Use hashtags to highlight exclusive exhibits, events or your present shop.

When Prosecute the T-Rex at the Field Art gallery was being moved, the display integrated the hashtag and encouraged people to watch the process. What could’ ve been a boring exhibit relocation rather became an interactive and included process.

Plan Your articles

Now that you have your inner communications ready and flowing along with information, it’ s time to program your content. Based on the goals you’ ve established earlier, decide on what types of articles you want to publish and how often. Exactly how often will you talk about membership advantages and how often will you participate in enjoyable holiday trends? Will you post any kind of user-generated content?

Social publishing tools like Develop make it easier to push out articles consistently

To help manage what you’ re pushing out across several networks, use a tool like Develop Social to easily schedule and find out what’ s going out when. You may also have draft posts show up in your calendar.

You may also believe it is necessary to set aside time each week or even month for photoshoots. Depending on comprehensive your image guidelines are, the smartphone photo might not cut this.

Monitor Your Efforts

With your new strategy plus planned posts, the next item to pay attention to is engagement and analytics. You will notice that the more your posts resonate with your supporters, the more people will want to interact with a person. This brings you to another concern: how will you monitor messages and hashtags?

Let’ s state you decided to launch a strategy on Twitter. You’ ve questioned people to interact with the campaign simply by using a branded hashtag. They might reply to a person and/or use the hashtag. Are you going to maintain two Twitter windows open which means you don’ t miss a Twitter update? What if someone misspells the hashtag – will you be able to find the Twitter update?

sprout interpersonal smart inbox

Make it easier upon yourself to invest in an all-in-one device that helps you monitor and simply respond to messages across multiple systems. This management tool is especially convenient if you have multiple accounts on the same system. Sprout’ s Inbox feature places search results and brand messages in a single view so you’ ll not have to click away to find a hashtag search result.

The last step in establishing a strategy is always to take a look at your analytics and reevaluate articles or decisions. You can use analytics to find out how well you’ re achieving your brand awareness goals or even if a campaign was successful.

Twitter Articles & Engagement Habits

Along with standard network reports, Sprout provides engagement reports, competitor analyses plus campaign reports. Find a reporting alternative that works for your organization’ s requirements.

Part Three: Motivation

Your head is probably whirling with information now. To end information, we’ d like to share a few marketing tactics that we’ ve seen in social media for museums. A few of these ideas might help inspire your next article.

Add Branded Instagram Highlights

The Palais de Tokyo Instagram profile page utilizes the Highlights function to talk about what’ s important to all of them.

Palais de Tokyo Instagram Page

You’ ll notice that each Highlight provides its own branded cover. You can use Shows to answer commonly asked queries, share about special exhibits and provide behind-the-scenes tours.

Emphasize Your Employees & Volunteers

The Tate dedicated an entire week to their volunteers, sharing enjoyable facts about them and a photo. Featuring the people who make the museum particular (besides the artists and creatives) makes them feel more empowered plus invested in the organization. It’ s worker recognition.

You can incorporate this as an continuing series and highlight people in lots of ways. Perhaps one week it’ s just one department and another week it’ s about the interns.

Engage on the Hashtag Holidays

There are many fun hashtag vacations that occur and it’ h up to you to decide which ones to take part in. At first glance, World Emoji Day doesn’ t seem like it would be relevant to the museum. However , the Royal Ontario Museum found a way to capitalize in the hashtag and create entertaining content for his or her followers. Followers responded with their preferred emoji and the museum answered having a corresponding art piece.

Plan ahead to find the most relevant hashtag holidays for you. It may take some innovative thinking but you may find that your museums’ collections match up to even the many absurd of days.

Reply with Relevant Information

When people visit and point out your brand, use it as a way to teach them. This does take some gewandtheit since not all posts are meant to end up being responded to with facts. The L. Paul Getty Museum found a method to interact with a fan’ s Twitter update and responded with pun and much more information on the included painting.

Not every museum has electronic archives readily available. However , search engines as well as your own exhibits are steps aside and you can easily educate followers whenever it’ s relevant do so.

Partner with Local Institutions

Forty-two museums in Nyc partnered up for #MuseumInstaSwap. This possibility gave museums a chance to interact with one another and expose their collections for an audience that is more likely to be interested in all of them.

You don’ t need to coordinate with so many museums to make an impact. You can easily take this upon with one other area museum, aquarium tank or park. The idea is to discuss content and spread brand recognition.

Create Educational Articles for Advertising

If you’ re dipping your toes directly into social media advertising, start with a piece of your academic content. After entertainment and special discounts, education is the next biggest kind of engaging social ads. Our Social Advertising Statement found that training in a social ad appeals to one-third of people. Even better, 65% are interested within clicking to learn more.

social media advertising : actions consumers take

This really is especially relevant for museums mainly because they’ re filled with educational articles ready to be shared with the world.

Conduct Live Interviews

The National Air plus Space Museum conducted a reside interview on Facebook about the ladies involved in the Voyager missions. They had taken questions live and the video remained on to continue more engagement.


Information walked you through managing social media marketing for museums in three components. We first examined the basic set up that any museum would want. Following, we examined how you wanted to existing your museum to the world and exactly what to pay attention to. And finally, we offered some real-life content from museums around the world to help inspire you.

There are huge possibilities for museums to engage audiences using their unique and educational content.   We’ d love to hear your own comments on which strategies you have utilized or have caught your eye.

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